If you were not prompted to update and would like to manually install the latest free update, go here: Of course all of our download products are always the most current version. Once you receive the software, you will be prompted to update to the most current version, 6.4.3. Q: What version is currently being shipped on disc?Ī: Currently, version 6.3.9 is being shipped. You'll be eligible for an upgrade discount as long as you still have your registration number. Q: I have an older version of Starry Night and it will not work on my new computer.Ī: Unfortunately, as operating systems progress, old software is often no longer compatible, and requires an upgrade. Of course we have complete records of your purchases for tech support, upgrade discounts and other needs. We hope this makes things easier for you - one less account login to remember. In fact you no longer need an account at all. In doing so, we were unable to transfer our online accounts. Q: I try to log into my account and your site says that it does not recognize my email address.Ī: In September 2011, we changed our online store. All purchased programs will always be available for re-downloading at anytime in the future. Don't worry: we keep a record of all of our customers. We understand that some of our customers may be hesitant to buy a download-only software because of issues like hard-drive crashes or changing computers. If you do not live in the U.S., downloads will avoid issues with customs or import duties. The download version is somewhat less expensive and you will also avoid shipping/handling charges. When you purchase the disc, you will receive the disc in the mail and you can then install it on your computer. When you purchase the download, you will receive an email with a link to download. Q: What is the difference between the disc and the download versions Starry Night ?Ī: The only difference between the disc and the download version of our software is the process of receiving the software. Unfortunately, we cannot give out registration numbers for these. There are sites out there that try and give you a 'free trial' of our software but do not provide a registration number. A: We are sorry, but the product you downloaded is so old, it is no longer supported. Q: I downloaded a free trial version of Starry Night Backyard and I need a registration number.
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